Hackensack Meridian Health offers multiple ways to pay your hospital bill.
Pay online: Please have your account number ready, as listed on your statement. The following credit cards are accepted: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. You can also pay by check, using your routing number and checking account number.
Pay by phone: You can call us at 551-996-1960 and use our automated phone system 24 hours 7 days a week.
Talk with a Customer Service Agent: If you would like to speak with a customer service agent to process your payment, please call us at 551-996-1960, during normal business hours 8 a.m. to 4 p.m. Monday through Friday.
Please note:
- Payments made after 5 p.m. will not be processed until the next business day.
- This transaction will appear on your bank statement with Company Entry Description of: "EPAY HOSP"
Pay by mail: You can mail in your payment with the payment stub at the bottom of your statement to: PO Box 48028 / Newark, NJ 07101-4828
Billing Questions:
You can reach our Customer Service Team at 551-996-1960 with any questions on your hospital statement regarding recent charges, account balance, or how to set up an interest free payment plan. Our Customer Service Representatives are available: Monday - Friday from 8 am to 4 pm
For questions relating to your physician or physician group statement, please call the number listed on your physician statement.
Understanding what your patient balance represents
A patient will receive an Explanation of Benefits from their insurance carrier indicating how the claim was processed and the amount the patient will be billed. The patient's balance is generally broken down by the following:
Copayment is a fixed amount you pay for a healthcare service, as determined by your contract with your insurance carrier. Copayment amounts can vary based on services that are rendered and are considered a form of cost sharing between you and your insurance company.
Deductible is a fixed amount that you need to pay prior to your insurance company covering your claim for medical services, as determined by your contract with your insurance carrier. A deductible is owed during a given period of time, usually it is an annual amount that needs to be met. After the deductible amount has been satisfied, you usually pay for a copayment or coinsurance for covered services (if applicable).
Coinsurance is a percentage of insurance costs as determined by your insurance carrier. The coinsurance is generally applied after your deductible has been met. A coinsurance is applicable until your insurance plan’s out of pocket maximum has been met.